📞
INCOMING CALL
FredShots McKinney Number
Business Hours?
M–F 8 AM – 6 PM
YES
NO
🔔
Ring Fred's Cell
4 rings
Fred
Answers?
YES
✅ Call Handled
NO
🌙
After-Hours Greeting
"Leave a message..."
🎙️
Voicemail Recorded
CRM captures + transcribes
🔔
Notification Sent
SMS + Email to Elizabeth
Includes caller info + transcription
💬
Elizabeth Follows Up
Text or email within 1 hour
Via CRM Unified Inbox
👤
Contact Created / Updated
Auto-tagged as "Inbound Call"
🚀 Enters Sales Pipeline
"New Lead" Stage
LEGEND
Business hours path
After-hours path
Shared flow
Decision point